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Why must my Paypal account be Verified?
What is our Return Policy?
How does Alley's Gifts Know Item was sent back within 7 days of receipt of item?
What if an item arrives Damaged?
What are the Postal Insurance Rates?
How does the Insurance work if an item, should break or be lost in the Mail?
Can you track a package?
What if an item doesn't arrive and the it wasn't insured?
What if I am simply not happy with my purchase?
How easy is it to return an item?
Why Can't I receive the Postage Costs on Returns?
Where is Alley's Gifts Located?
Do you have any Auction Ratings?
Backorders


Why must my Paypal account be Verified?
We require that your paypal account be verified as a security measure. It is a necessary measure online to make sure the buyer has efficient funds for their order and to prevent any unnecessary delays on shipment of the item. Having a verified paypal account protects both the buyer and the seller. And confirms that all information is current and up to date. Shipping address must be confirmed with paypal. Although we do provide shipping instructions on our online order form. This is incase the buyer would like the product ordered sent to a different address. However having a confirmed shipping address with paypal is part of having a verified account with them. For more information on how to verify your account with paypal, log into your account and look up your profile and see what information provided by you is verified and what still needs your attention, in keeping your account up to date.

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What is our Return Policy?
Buyer can return item for a full refund in 7 Business days of Receipt of Item. Item must be in the same condition as it was sent out. Items eligible for returns must be unused, and contain all original product packaging and accessories. See individual listing on return policies. Returns may vary on different items. Unfortunately we are unable to absorb the shipping cost on refunds and refunds will be for the purchase price. Please feel free to ask any questions prior to purchasing an item and see the added pictures with each listing.

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How does Alley's Gifts Know Item was sent back within 7 days of receipt of item?
Each order has a delivery confirmation, and it can easily be verified. However, we state 7 business days so that any returns may be done so in a reasonable amount of time.

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What if an item arrives Damaged?
So far we have been fortunate and never had an item arrive in damaged condition through the mail. All are items are professionally packaged for safe shipment. That doesn't mean damage can't occur. However, Insurance is optional for all items. We recommend getting insurance for more valuable or breakable items.

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What are the Postal Insurance Rates?
$30.00 to $50.00 add $1.35 $50.01 to $100.00 add $2.30 $100.00 to $200.00 add $3.35 $200.00 to $300.00 add $4.40 $300.00 to $400.00 add $5.45 $400.00 to $500.00 add $6.50 etc.

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How does the Insurance work if an item, should break or be lost in the Mail?
Buyer Pays the additional cost according to the scale above. Packages are marked insured and with a Delivery Confirmation Receipt. If an item was to arrive in damaged condition, the Post office would review the packaging, including the insured stamp on the package, and refund the buyer the amount the Package was insured for. If an item hasn't been received in a reasonable amount of time for the particular shipping method chosen. The Delivery Confirmation receipt would show whether the package arrived or not, (This is for insured packages of more valuable items that didn't arrive.) The Post Office is also responsible for lost packages that are insured with Delivery Confirmation receipts. However this rarely happens.

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Can you track a package?
All items are shipped with a Delivery Confirmation. The tracking number on the Delivery Confirmation Receipt tells the seller whether it has arrived or not arrived. But we can not track packages in the interim. However, this is the only safeguard that is needed. If an item is insured and did not arrive, the Post office would be responsible for the loss. This requires a delivery confirmation receipt on my end. To show that a package was sent and paid for by me and that the package was sent to the buyers particular address. The Post office can look up whether there was or was not a delivery to the buyers address from there and refund any losses. Although an item being lost in the mail is a rarity, we do not recommend higher priced items be sent without the safeguard of insurance, whether breakable or not. What you are insuring is that the item arrives and is not lost.

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What if an item doesn't arrive and the it wasn't insured?
As stated earlier, every item whether insured or not is sent out with a delivery Confirmation. This is to protect both the buyer and the seller. Therefore if the buyer opts to not insure a higher priced item, I'm afraid they are taking a slight risk. That is why we do offer insurance on all orders. The delivery confirmation receipt is our record, that shows that we have sent a package to the buyers address. If the package did not arrive, that is an invaluable receipt for both parties, so that the post office can see they did not deliver an item. The insurance however is the receipt that tells the post office, the packages worth and therefore is strongly recommended. In addition, Alley's Gift is a Reputable Business that has been doing business online for years. Without a solid Customer base and reputation for reliability we wouldn't be in business for long. As a responsible seller, we recognize this and hold Customer Satisfaction in both our products and service to be of the utmost importance.

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What if I am simply not happy with my purchase?
Simply return it for a refund in the designated time frame.

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How easy is it to return an item?
Our address is included in the packing slip. Slipping return item in the same packaging that it was sent out to you in and post the return address to us. Please contact us and let us know you are doing so, by going to our contact page.

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Why Can't I receive the Postage Costs on Returns?
The Majority of Major businesses, do not reimburse postal costs on refunds, should a buyer change their mind about a purchase. To be able to reimburse postal costs both ways, would put quite a strain on any business big or small. But the Convenience of Shopping online outweighs any foreseen problems.. No standing in lines for purchasing or refunds, or driving from place to place. Finding unique treasures that are hard to find anywhere else. Not to mention the huge savings and great prices! We strive to as accurate as possible in our descriptions as well as providing photos of all items for sale, which includes the individual book titles. We do this so the buyer can see as well as read what the product is like. Because we include a photo with each description. It's very rare someone would receive something they didn't feel they expected or was misrepresented. But we are more than willing to work with our customers. If there is any problem what so ever, we encourage the buyer to contact us with their feedback and see if together we can't resolve any unforeseen problems.

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Where is Alley's Gifts Located?
San Diego County, Southern California

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Do you have any Auction Ratings?
Yes, Alley's Gifts maintains a positive rating with Amazon Auctions, Ebay and Half.com. What some of our customers at Amazon say: 5 out of 5: "Excellent! Book just as described. Was carefully packaged and received in a reasonable time. Thanks!" 5 out of 5: "SUPER FAST SHIPPING, ITEM AS DESCRIBED!!!!" Great transaction, book in perfect shape!, Thanks, everything was great!, I was more than pleased with the personal attention I received. Many thanks!

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Backorders
On the rare occasion an item becomes backordered. Buyer can request an immediate full refund or opt to wait for the item to be restocked, at which point item will be sent out to buyer immediately with a shipping update. Some items become backordered due to popularity.

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Last Updated: 7 Jan 2008 14:13:12 PST home  |  about  |  terms  |  contact
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